Frequently Asked Questions
Ordering
How do I select and order your knitwear?
It's simple. Pick your desired products and browse our fierce range of 16 different shades of 100% superfine merino wool. Every item in our collection allows customisation, whether it's size, or the placement of multiple colours.
Find out more about How it Works.
Do you sell gift vouchers?
When available, our Gift Cards are valid for 12 months from the date of purchase.
Please note gift cards are non-refundable.
Do you sell sweaters?
Not at present, but we are currently designing sweaters (and other items) which will be made available in the future. We have lots of ideas!
Do you take commissions?
We love a wee challenge, so go on, inspire us with your ideas! Contact us and we'll take it from there!
Shipping
What is your lead time for orders?
As everything is made to order we don't do fast fashion, but we'll be as fast as we can!
Find out more about our Lead Time.
Once you've placed an order you're in our Studio Queue, and you can sit back and wait for your knit to come to life!
Where do you ship to?
We currently sell and ship to UK (including Northern Ireland), and the USA but hope to widen this soon.
Is your packaging recyclable or compostable?
We'd obviously prefer that you try to repurpose our packaging, however if it has no other use, then yes it can be recycled or composted.
How long does shipping take?
Once your order has been knitted, checked, linked, sewn, checked, washed, pressed, and wrapped (phew!) we'll get it dispatched quickly.
See our Shipping page for further info.
My order hasn't arrived - help!
You should have received an email with a tracking number when your order was dispatched to allow you to see where it is on its journey!
If you did not receive this email or your order or you need any other assistance please Contact us with your order number.
Changes and Returns
Can I amend or cancel my order before I've received it?
Please Contact us as quickly as possible and we'll do what we can to help, but this will depend on whether we have started making your knitwear.
Obviously if we've started work on it then a refund may not be possible.
Can I return my knitwear if I change my mind after I receive it?
This will depend upon the product you have purchased. Take a look at our Refund Policy for more details.
What happens if there's a fault in my knitwear?
We're sorry if there's something wrong with your knitwear. Each item is hand finished and carefully checked to prevent this from happening but sometimes things are missed.
Please Contact us with full details and we will be happy to make things right.
Care
How should I care for my knitwear?
Have a read of our Make it Last page which will give you some good ideas on how to extend the lifetime of your new knit, including the do's and don'ts of washing!
Wool
It feels like your wool travels a long way before you even start to knit?
After careful research we chose our yarn Supplier to ensure our wool met our requirements for superfine merino and aligned to our values as a brand.
What type of dyes do you use?
Our yarn Supplier uses petroleum based dyes that are certified as free from harmful chemicals.
Their dyeing process is also certified to ensure there is no discharge of harmful substances back into the environment.
It is very difficult to find naturally dyed superfine merino that has the traceability we expect. This is something we are continuing to research.
Why don't you use Scottish (or British) wool?
This is a good question that we asked ourselves when we set out to create a sustainable knitwear brand.
There are two distinct ways of asking the question:
- Why don't you use yarn spun from Scottish sheep?
Yarn as fine as our merino isn't yet produced in Scotland. Our plan is to continue to work towards finding the perfect yarns from Scotland - and we may offer a range of products knitted from Scottish wool in the future.
- Why don't you use yarn spun in Scotland (regardless of where the sheep are from)?
We haven't yet found a merino supplier in the UK with full control and visibility of their supply chain, things that were important to us in our ambition to be transparent about our production processes. But of course everything evolves and so this may change.
If you love super-fine yarns why don't you knit using cashmere?
Traceable cashmere currently isn't very widely available as it's very difficult for suppliers to track the small volumes of cashmere coming from a very large number of small producers.
The majority of worldwide cashmere originates from Mongolia and China. Things are now changing as systems improve, however traceable cashmere is even more expensive than non-traceable cashmere.
However, Scotland now has its first cashmere flock in over 30 years! Exciting progress.